1. WHY CHOOSE PROFESSIONAL FREIGHT SERVICES (PFS)?

At PFS we understand your individual needs and concerns. With over 30 years experience in handling all various types of freight and meeting the needs of the customers, we consistently endeavor to create a tailored solution best suited for you. As an IATA Accredited Agent, we offer rate savings on all the major member airlines operating from Australia.

2. HOW LONG DOES IT TAKE FOR MY FREIGHT TO ARRIVE?

For goods sent by airfreight, allow for around 7-10 working days. For goods sent by sea freight, allow approximately Port to Port - 18/22 days to S.E. Asia, 45 days to Europe, 38 days to Canada & USA, 10 days to New Zealand. We can advise you of the most likely duration upon booking.

3. HOW DO I AVOID DESTINATION STORAGE FEES?

At PFS we acknowledge that you may wish to travel before returning to your home. If this is the case, just let us know how long you wish us to hold your things at our depot. We can then send your goods to arrive around the same time that you do!

The first week of storage is free and thereafter we charge a small storage fee per week. (see question 9)

4. WILL I HAVE TO PAY DUTIES OR TAXES AT THE OTHER END?

As a general rule, most countries allow their returned residents duty free concessions on their USED personal effects which they have owned for more than one year. If in doubt, you should contact your local consular representative.

Link to: Customs Links

5. ARE MY GOODS COVERED BY INSURANCE?

Unaccompanied Baggage by air is insured by International Airlines for loss or visible damage on an airport to airport basis for a compensation of approx Australian Dollar $38.00 per kilo. Claims must be made and reported at the airport whilst taking delivery. Sea freight is not covered by Insurance.   In both modes of transport, we recommend that you consider Marine Transit Insurance.   

We are an Authorised Distributor for Carts Insurance underwritten by Allianz Australia Insurance Limited.

For a free of obligation Marine Insurance quotation please return the attached Marine Insurance Quote form duly completed to:This email address is being protected from spambots. You need JavaScript enabled to view it.or Fax (03) 93352265.

6. DOES PFS HANDLE SEA FREIGHT?

Yes. Sea freight may very well be the best option for your goods especially if you are taking a lot of things. You may find yourself asking, air or sea? Our dedicated team will work out the most cost and time effective method for you at your time of booking.

7. ARE THERE ANY THINGS I CAN'T PACK?
WHAT ARE DANGEROUS GOODS?

There are a number of products and substances which are potentially dangerous, such as, FLAMMABLE LIQUIDS, MATCHES, LIGHTERS, FIREWORKS, AEROSOLS, and MUST NOT be included. This is not a complete list of hazardous materials. As part of our procedure we require you to declare your shipment free of any dangerous goods. It is an offense to carry dangerous goods aboard an aircraft. 

Link to: Dangerous Goods

8. HOW CAN I HELP MY GOODS TO NOT GET LOST?

Unlike passengers, unaccompanied baggage does not find its way by itself. It is most important that all your cartons, suitcases and bags are properly labeled inside and out with the name and destination address. This way we can easily identify and direct your shipment to your destination.

9. WHAT HAPPENS TO MY GOODS AT THEIR DESTINATION?

Once your freight reaches it's destination, your appointed receiver will be contacted immediately. Most airlines, shipping lines or agents apply handling fees. The receiver may then collect the goods from the cargo terminal after Customs Clearance and all local requirements have been attended to. Goods must be collected within approximately two days upon arrival before storage fees apply. Ask PFS about alternative storage if no one can collect your freight within the designated free storage holding period.

10. HOW DO I MAKE A BOOKING WITH PFS?

A booking is as simple as a phone call or an e-mail. Any additional questions or queries you may have will be answered immediately by our experienced team. Once a booking has been arranged, it is up to you to pack your things in either *PFS cartons (available from many various Melbourne locations) or any strong cartons you have access to. Padlocked suitcases are also acceptable. Don't forget to clearly label each piece of your shipment with your receiver's name and address. Limit approx. 25kg per piece to allow manual lifting. Call us to take advantage of our free pick-up available on selected days. Our skilled drive team come to your door complete with digital scales and all documents are completed on the spot, at the comfort of your residence. If you wish, you may also bring your freight to our depot. 

*PFS LARGE CARTON 42 x 44 x 60cm

*PFS SMALL CARTON 40 x 30x 45cm

11. WHAT MUST NOT BE TAKEN ON BOARD?

12. HOW CAN I TRACK MY AIR CARGO?

Please use the following link to track the status of your air cargo shipment.

> Cargo Tracking

13. CUSTOMS IMPORT GUIDE LINKS

Please select your destination country for customs import guide

14. FORMS

Attachments:

PFS SLI

PFS Packing List